Solutions Architect

Overview:

SDC Designs is one of the premier jewelry suppliers in the world, serving some of the largest brands in the United States from our operations in New York, Mumbai and Thailand. We are seeking a proactive and technically adept Solution Architect to join our Mumbai office and act as the primary bridge between local operations teams—including CAD Development, Order Management, BOM, Pricing, Invoicing, and Quality Control—and our global technical and product development teams. This is a critical role in ensuring that our systems align with the specific workflows required and are implemented, supported, and continuously improved to meet evolving business needs.

Key Responsibilities:

Requirements Gathering & Analysis

Work closely with CAD, order management, BOM, pricing, invoicing, and quality control teams to deeply understand their day-to-day processes, challenges, and system needs.Translate operational requirements into detailed functional and technical documentation for development.

System Architecture & Solution Design

Collaborate with global product and engineering teams to design scalable, practical solutions that fit the needs of the local business units.Map out workflows across departments, identify inefficiencies, and propose system-driven improvements.Ensure solutions integrate cleanly across ERP, CAD, invoicing, production, and quality systems.

Training, Implementation & Change Management

Lead system rollouts and enhancements within the Mumbai office.Train end users across teams on new tools and features, ensuring full adoption and understanding.Provide hands-on support during implementation and post-launch to ensure successful transitions.

Liaison & Communication

Serve as the local champion and point of contact between the Mumbai team and international development/product leaders.Communicate priorities, feedback, and roadblocks clearly between business and technical stakeholders.Represent the voice of the local user in global system planning conversations.

System Support & Continuous Improvement

Act as a first line of support for local system users, troubleshooting issues and escalating as needed.Gather ongoing feedback, track usage, and recommend system enhancements to improve efficiency and reliability.

Requirements

• 2-5 years of experience in a Solution Architect, Business Systems Analyst, or ERP Consultant role, preferably in a manufacturing, supply chain, or jewelry-related business
• Strong knowledge of operations systems including ERP, CAD workflow tools, order/invoice systems, and quality control processes
• Proven ability to work cross-functionally across technical and non-technical teams
• Experience with requirements gathering, workflow mapping, documentation, and stakeholder management
• Ability to train and support non-technical users in a structured and patient manner
• Excellent written and verbal communication skills
• Based in or willing to work from Mumbai full-time
  

Benefits

• Medical Allowance
• +3 Weeks of Paid Leave
• Annual Bonus
• Training & Development
• International Work Environment