Solution Engineer Manager

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within LAN, WiFi, and Wireless solutions. These solutions are key to meeting the business requirements of SITA customers.

This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution.

You will be accountable for shaping customer success by translating business needs into scalable technical solutions

Reporting to the Product Portfolio Manager, you will be a part of the Connectivity Team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions.

• Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of LAN (switches, routers), WiFi Access Points, Wireless (Mobile data connectivity via eSIM/SIM, Mobile WIFI/Portable Hotspot, LEO Satellites such as Starlink)

• Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security.

• Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable.

• Collaborates with colleagues to gain and share ideas and opportunities related to connectivity.

• Lead mentor and coach staff and organize technical training and certification on the connectivity products and technologies supporting the ATI.

• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity

• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

• 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in technical design, architect, or pre-sales role
• Proven track record in producing, communicating, and documenting successful technical customer solutions
• Pre-Sales Business

• Aruba, Juniper, Cisco LAN, and WiFi
• Tellabs GPON would be a plus
• Mobile Operators’ data connectivity (local or roaming)
• Cradlepoint, Celerway, or similar vendor
• Starlink or similar vendor knowledge
• Cybersecurity solutions, including Deep Packet Inspection / Filtering, would be a plus
• Addressing Customer Needs and supporting business development
• Cross-functional collaboration
• Partnering for Clients' Success
• Quality in Solution Design
• Requirements Analysis
• System and Technology Integration
• BS-level Technical Degree or equivalent experience in Computer Engineering Technologies
• At least one technical certification is required among: Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified Design Expert (ACDX)
• The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Juniper JNCIS-MistAI (Wireless Specialist), and Juniper JNCIS-ENT (Enterprise Routing and Switching Specialist).

WHAT WE OFFER

• 
  Flex Day: Make your workday suit your life and plans.