Job
Description
As a Customer Solution Design Manager, you will play a crucial role in supervising the execution of end-to-end technical designs to ensure that business requirements are successfully translated into deliverable solutions that meet customer needs. Your responsibilities will include managing a team to capture customer technical requirements, translating them into detailed solution designs, and ensuring the strategy for the global customer solutions organization is capable of delivering excellence. Additionally, you will contribute to determining the optimum solution design for customers, coordinate customer solution design engagement, and facilitate statement of work creation. You will be responsible for building strong customer relationships at the senior level by providing specialist service design expertise, influencing the customer's service strategy, and operational decisions. Furthermore, you will undertake change management activities, coordinate customer transition and migration planning, identify potential risks, implement controls and mitigations, and ensure compliance with industry and company policies. Your role will also involve coordinating reviews of solutions for full integration and consistency in architecture and technical processes, prioritizing design and delivery elements, and allocating project workload to ensure on-time and within-budget delivery. In addition to your managerial duties, you will coach talent, develop capabilities, and ensure performance through upskilling, development, and recruitment. You will implement ways to improve working processes within the area of customer solution design. The skills required for this role include troubleshooting, technology integration, talent management, decision-making, root cause analysis, growth mindset, risk management, negotiation, commercial acumen, solution design, technology migration, customer relationship management, performance management, inclusive leadership, proposal development, and solution architecture. As part of our leadership standards, you are expected to lead inclusively and safely by inspiring trust through self-awareness, honesty, and integrity. You should take the right decisions that benefit the broader organization and execute brilliantly on clear priorities that add value to our customers and the wider business. Furthermore, you are encouraged to demonstrate a strong commercial focus, bring an external perspective to decision-making, experiment, and identify opportunities for growth for both yourself and the organization. Lastly, you should build diverse future-ready teams where all individuals can thrive and perform at their best.,
