Solution Architect

• We are looking for a senior professional to lead the implementation of Creatio CRM for a leading bank in Papua New Guinea
• This role is primarily focused on program leadership, business alignment, and stakeholder management rather than deep technical development
• The candidate must have hands-on experience in CRM rollouts (preferably Creatio in banking/BFSI) and the ability to work effectively with Creatio s product team, client stakeholders, and system integrators

Key Responsibilities

• Work as Creatio Solution Architect and implementation of Creatio CRM on client side
• Act as the primary liaison between client stakeholders, and other vendors during implementation
• Drive requirement workshops with business units (Retail, Corporate, Risk, Compliance, Marketing, and Operations)
• Translate banking business processes (Onboarding, KYC, Customer Service, Loan Applications, Marketing Campaigns) into Creatio workflows and configurations
• Oversee solution validation and ensure alignment with banking regulatory needs (AML, KYC, compliance)
• Ensure seamless integration discussions with core banking and digital channels (while Creatio handles technical implementation)
• Manage project delivery timelines, risks, and escalations, ensuring smooth execution
• Support UAT planning, user adoption, and training sessions with the client
• Ensure proper documentation and governance for long-term sustainability
• Required Skills & Experience Minimum 2 full-cycle CRM implementations (preferably Creatio) in banking or BFSI
• Strong expertise in business process mapping, stakeholder engagement, and change management
• Good working knowledge of Creatio modules Sales, Service, Marketing, and Studio
• Familiarity with data flows, APIs, and integrations (conceptual understanding, not coding)
• Excellent communication, negotiation, and leadership skills to manage client and vendor teams
• Ability to handle multi-vendor coordination (Creatio + SI + bank IT)
• Preferred Qualifications Creatio Certification (Functional or Business Analyst track)
• Prior experience working with banks in APAC or emerging markets
• Strong understanding of banking operations, customer lifecycle, and compliance
• PMP / PRINCE2 certification is a plus