Job
Description
Join our Team Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop custom modules and smart applications using BMC Innovation Studio Build and maintain REST/SOAP API integrations with external systems such as Active Directory etc. Required Skills & Qualifications: 8+ years of experience in BMC Remedy / Helix ITSM administration Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT Proven track record of designing and customizing ITSM workflows and module-level enhancements Strong understanding of CMDB architecture, Discovery integration, and service modelling Experience in enterprise integration using REST, SOAP, and middleware connectors Proficiency in designing dashboards using BMC Smart Reporting and other BI tools Strong problem-solving and RCA skills in high-availability production environments Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC) Nice-to-Have Skills: Exposure to BMC Helix Innovation Suite Smart Apps development Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups) Scripting experience (Python, JavaScript, Shell) for automation and integration tasks Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle) Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git) Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage Preferred Certification: BMC Certified Professional: Helix ITSM BMC Certified Developer: Helix Innovation Suite BMC Certified CMDB Specialist ITIL v4 Foundation or Managing Professional Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 767833
