Software Trainer and Support Specialist

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Millions of people worldwide are losing their sight unnecessarily. Join a mission driven award winning team who are intent on changing this.

Vision and eye health for all - Why Peek exists and the problem we solve

What is Peek?  - How our product works

Kiyasi’s Story - a short film about some of the people who use and benefit from our tools

Peek CEO, Dr. Andrew Bastawrous:

• Rolex Awards Laureate, 2016
• BBC: The eye doctor who could not see the stars By Smitha Mundasad
• The CEO Magazine Social Impact Power List 2025

Digital Leaders Award - Peek is named ‘Digital SME (small & medium enterprise) of the year’ 2023 for our efforts to ‘apply a modern solution to a centuries’ old problem’

Remote for Good: Peek is the winner of the 2024 Remote for Good Award, which celebrates future-focused organisations that have leveraged remote work and global hiring to make the world a better place. Peek is also highly commended in the Excellence in Global Compensation category.

The Role

As a Software Trainer and Support Specialist, you will play a critical role in supporting and empowering Peek’s implementing partners to become confident, independent users of Peek software. 

Your primary responsibility will be to engage with our partners and teams to design and deliver effective, scalable training solutions that build capacity and support them as they go on to train other end users.

You will thrive in this role if you are a self-starter, enjoy coaching others (often non-technical) to learn and can adapt your approach to suit the needs of different stakeholders with different learning needs. Your knowledge of adult learning theories and principles will help you create engaging and impactful learning experiences that drive behaviour change and robust software adoption.

The candidate must have excellent communication skills together with a can-do attitude and enjoy day-to-day problem solving, providing second line support to partners.

Your role will be critical in the ambitious scale up plan Peek has in India. We will be onboarding new India-based partners to use Peek, including NGOs and charitable eye hospitals. You will join a small but dynamic training and support team and also work alongside Peek team members who are subject matter experts in public eye health as well as relationship managers, product managers, software developers and communications teams.

This role is ideal for someone who enjoys working cross functionally and is energised by building others skills and wants to make a measurable difference through learning and development. Your success will be measured by partner confidence, training effectiveness, and ultimately, successful product adoption at scale.

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy). Peek’s culture enables a self managed team structure. This provides a high level of ownership and accountability within each role, and enables effective and frequent collaboration between team members and across teams.  

Responsibilities and Attributes

• Collaborate with the Peek India Country Team to successfully deliver high quality training to new and existing partners, in India and internationally, ensuring effective adoption of Peek’s software and data intelligence platform
• Champion Peek’s goal to streamline tools and processes, contributing to the co-creation, delivery and continuous improvement of scalable training materials and methodologies
• Develop deep expertise in Peek products and services, delivering engaging and context specific training, both online and in person, in line with Peek training best practices and adult learning principles
• Build and maintain excellent working relationships with external partner teams, training participants and internal stakeholders across functions and geographies
• Develop strong and effective collaboration with the Peek Programmes team, Product division and other internal teams to co-develop training content (digital and non digital) aligned with new product features, user feedback and organisational priorities ensuring continuous improvement
• Contribute to the evaluation and refinement of training effectiveness by collating and analysing feedback, monitoring partner engagement, knowledge sharing and putting forward recommendations for improvements that support training capacity building at scale

• Experience and expertise in teaching or training, preferably in software, tech or digital tools
• Strong communication and interpersonal skills, particularly when working with diverse, non-technical audiences
• A solid understanding of adult learning principles / andragogy and its application in practice
• Experience with LMS platforms, video conferencing tools, and interactive learning tools
• Ability to manage multiple training programmes, partners relationships and projects simultaneously
• Organised, proactive, and comfortable working independently in a remote team
• Strong English language skills and local regional languages a plus

Desirable attributes for the role are: 

• Experience in eye health programmes
• Experience working with NGOs or eye health organisations
• Exposure to low bandwidth environment or emerging markets
• Background in instructional design or eLearning development

About Peek

1.1 billion people live with avoidable or preventable vision loss. This number is set to grow to 1.8 billion by 2050. The vast majority (90%) need just a simple pair of glasses or cataract surgery. So why do so many not have access to these simple, life-changing solutions?

Across the world, eye health professionals work tirelessly. But they face huge challenges. Resources are scarce, specialists are in short supply, patients don’t arrive at appointments and outcomes can be hard to track. Many people with vision loss don’t know a solution exists or struggle to reach care.  They remain invisible to health services.

Peek Vision is a social enterprise that works with NGOs and governments to bring vision and eye health to everyone. Our software and data intelligence platform strengthens health systems and optimises school, community and workplace eye health services.With Peek, eye health providers can identify gaps and inequalities in their services. People who would have been invisible to health workers or hard to reach are made visible, so that nobody is left behind.

By 2050, we aim to prevent 1.25 billion people from needlessly losing their eyesight.

We are dynamic, impact-driven and award-winning. Our products have been developed in collaboration with eye health providers, professional bodies and researchers. They reflect global best practices in health systems decision-making. We currently offer eye health providers:

Rapid assessments: Software and tools to help programme planners understand their populations’ eye health needs.

Peek-powered programmes: Software to implement, optimise and evaluate eye health services in schools and communities.

Peek is powering eye health programmes in multiple countries. Millions of people have their vision screened using Peek each year. 

Peek is an equal opportunity employer. Peek will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of age, disability, gender, marital status, parenthood, race, religion or belief, sex, sexual orientation, or any other factor which may be deemed discriminatory. Further the diversity of our team is important and crucial to our impact and we seek to ensure our team has affinities or links to the communities where we are most active.  

At Peek Vision, we take data protection seriously and are committed to ensuring the security and privacy of personal data. We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. By submitting your application, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your personal information will be securely stored and will only be used for the purposes of assessing your suitability for employment opportunities within our organisation. We will retain your data for a reasonable period or until the completion of the recruitment process, whichever is longer. We will not share your information with third parties without your explicit consent, except when required for recruitment or hiring process or by law. If you have any concerns about the handling of your personal data, please view our privacy policy for more information, or contact us at the following address GDPR_Request@peekvision.org.