Software Support Executive

We are seeking a dedicated ERP Software Support Executive to join our dynamic team. The ideal candidate will assist clients by providing remote support and training on our ERP software, ensuring smooth usage and resolution of their queries in a timely manner.

Key Responsibilities:

• Provide remote support to clients using UltraViewer or similar tools for ERP software assistance.
• Troubleshoot and resolve client issues related to software functionalities, errors, or user queries.
• Guide clients on software modules, processes, and best usage practices.
• Record, track, and document support requests and solutions.
• Coordinate with the technical team for issues requiring escalation or development changes.
• Maintain strong professional communication with clients to ensure high customer satisfaction.
• Prepare support documentation and user guides as needed.

Requirements:

• Bachelor’s degree in Computer Applications, IT, Commerce, or related fields.
• Basic understanding of ERP software functionalities.
• Good communication skills in Hindi & English.
• Ability to quickly grasp software modules and train users effectively.
• Knowledge of remote tools like UltraViewer, AnyDesk, or TeamViewer is a plus.
• Problem-solving attitude with patience while handling user queries.

Preferred Skills:

• Experience in ERP, CRM, or software support roles.
• Knowledge of accounting, inventory, or business management processes.
• Quick learner with strong technical aptitude.

Benefits:

• Opportunity to work on leading ERP solutions.
• Training and mentorship provided.
• Friendly and collaborative team environment.
• Growth opportunities within the support and implementation domain.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

• Fixed shift

Work Days:

• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person