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Dorian Mode Technologies Private Limited
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Software Support Engineer

Software Support Engineer

Dorian Mode Technologies Private Limited

0 - 3 years

|

3 - 7 Lacs

Thane

Posted:1 day ago| Platform:

Apply

Skills Required

PostgreSQL Client Communication Python Shell Scripting Jira L1 Support AWS CloudWatch Prometheus JSON Okta Grafana L2 Support Freshdesk Docker Celery Technical Support AWS EC2 Zendesk OAuth2 Redis SSO RabbitMQ Git Log Analysis Django AWS S3 CI/CD Helm REST APIs Kubernetes

Work Mode

Hybrid

Job Type

Full Time

Job Description

Responsibilities:

Provide
first-line and second-line technical support
to customers via email, phone, or chat.
Diagnose and resolve
software issues, bugs, and technical queries efficiently and effectively.
Create and maintain
knowledge base articles, documentation, and FAQs
for both internal and customer use.
Assist with
system monitoring and performance tuning
to ensure software stability.
Assist customers
in product feature usage, configurations, and best practices.
Provide
training
to end-users or internal teams on new features and functionalities.
Log and track incidents in the
support management system
, ensuring that all issues are addressed promptly.
Stay up-to-date with the latest software releases, patches, and updates.

More Jobs at Dorian Mode Technologies Private Limited

Software Support Engineer

Thane

Experience: Not specified

INR 3 - 7 Lacs

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Dorian Mode Technologies Private Limited

1 Jobs

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