Software Support Engineer

Job Description

Our Product Engineering group is responsible for GLG s technology platforms that connect GLG s clients with insights needed to make important business decisions. Were seeking a Software Support Engineer to help improve and maintain GLG s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you ll pair with other engineers, product managers and users to help resolve issues and improve our technology. Key Responsibilities Include (but are not limited to): Help ensure the continuous operation and reliability of GLGs critical systems. Interface with Engineering and Helpdesk to triage and resolve system issues. Diagnose and resolve issues when identified. Partner with IT security to address security vulnerabilities Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people. An Ideal Candidate Will Have the Following: Minimum 5 to 7 years of work experience is required. A knowledge of languages and technologies used across GLG including React, JavaScript, TypeScript, NodeJS and SQL. The ability to dig into a large existing codebase, identify and fix any issues that may come up A strong interest in problem solving and collaboration. The ability to investigate and diagnose system problems. The ability to effectively communicate between audiences of differing technical skill levels.