Description Audible is looking for a dynamic and motivated System Development Engineer to join a growing team. If you are customer-focused with creative problem-solving skills, this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the System Development Engineer are; Provide Infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on maintenance driven coding projects, primarily in Java and AWS technologies Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Improve Audible's infrastructure, operational performance, and stability Participate in designs, code and procedures reviews Identify opportunities arising from technical discussions and do the technical trade-offs Troubleshoot, research root causes thoroughly resolve defects Drive Company Wide Campaigns with Support and Engineering teams and drive it to closure Keep the Compliance risks for Audible's systems under control Drive large scale projects such as migration to native Pipeline Automation and drive it to closure Basic Qualifications Experience in automating, deploying, and supporting infrastructure Experience with Linux/Unix Experience programming with Java Preferred Qualifications Experience with CI/CD pipelines build processes Experience programming with Java Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2955528 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 4+ years of overall development/technical support experience. 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system. Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. Knowledge of distributed applications/enterprise applications. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2972128 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 2-4 years overall development/technical support experience. 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in Perl or shell scripts, XML/SOAP, web services, web application development. Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2938370 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 4+ years of overall development/technical support experience. 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system. Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. Knowledge of distributed applications/enterprise applications. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2981838 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 4+ years of overall development/technical support experience. 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system. Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. Knowledge of distributed applications/enterprise applications. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2943522 Show more Show less

Description At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. About This Role We are seeking a dedicated and experienced Production Specialist for a 12-month contract with Audible Studios in Mumbai, India. This role is part of a project focused on driving innovation and the adoption of new technologies. You will support the development and production of high-quality Indian audio content, with a primary focus on audiobooks. You’ll not only oversee production elements but also contribute to tactical program planning, working with cross-functional partners to drive operational excellence. Over the contract period, you'll develop project plans and oversee all aspects of studio production, working closely with cross-functional teams to ensure timely delivery and outstanding listening experiences for our customers. As a Production Specialist, you will... Develop and maintain project plans, including approvals, budgets, and coordination with partners to meet deadlines and maintain high artistic and technical standards Ensure compliance with company policies and procedures, making necessary adjustments to align with best practices for a dynamic, project-driven environment Identify and resolve project-specific issues using effective tracking and resolution processes Select and coordinate vendors and external studios, handling talent scheduling and contract management Onboard new vendors and partners to expand the studio network and attract emerging creators, ensuring alignment with guidelines Develop and implement project-specific procedures, processes, and controls to ensure compliance and improve efficiency Collaborate with the team to explore and integrate new technologies, driving operational efficiencies and innovative workflows Oversee all elements of the editorial process, including fact-checking, copyediting, cover design, and quality control Act as the primary point of contact (POC) for assigned production initiatives, coordinating between local and global stakeholders Use data analytics and metrics to drive continuous improvement in production processes and workflows Develop and maintain comprehensive program documentation, including risk assessments and contingency plans About Audible Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. Basic Qualifications 3+ years of experience in project or program management within media production environments Experience in stakeholder management and cross-functional team coordination Extensive experience in managing content production projects within a commercial media environment, with expertise in managing partnerships and overseeing end-to-end content production Experience in agile project management and content workflows, capable of handling multiple simultaneous projects, adapting to evolving needs, and balancing priorities under tight deadlines Experience with hands-on approach to data management, including proficiency in Excel, Airtable, and other relevant tools, to ensure efficient organization of production data throughout the project lifecycle Business fluency in English and one or more Indian languages (Hindi, Bengali, Tamil, or Telugu) Experience in global team collaboration Preferred Qualifications Experience in scaling production operations in fast-paced, high-growth environments Experience in the publishing industry, such as literary publications, magazines, or websites Analytical mindset with the ability to use data to inform decision-making and process improvements Excellent written and verbal communication skills for engaging with a variety of internal and external stakeholders Comprehensive knowledge spanning diverse content genres and formats Familiarity with Digital Asset Management (DAM) tools for monitoring production delivery Self-motivated and proactive, with a proven ability to independently manage complex media projects from start to finish Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Maharashtra - D80 Job ID: A3001536 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 2-4 years overall development/technical support experience. 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in Perl or shell scripts, XML/SOAP, web services, web application development. Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2928982 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 4+ years of overall development/technical support experience. 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system. Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. Knowledge of distributed applications/enterprise applications. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2979403 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 4+ years of overall development/technical support experience. 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system. Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. Knowledge of distributed applications/enterprise applications. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2911348 Show more Show less

Description The Amazon Digital team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Digital space. The role encompasses managing a growing support engineering team that is providing support (tier-3, escalations to engineering teams) for multiple products and platforms for the Audible business, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Digital Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering. We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead technical teams and loves a fast-paced environment. If you fit the profile we would love to talk to you. Responsibilities include direct management of a team of 6-9 support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. Basic Qualifications Bachelor's/ Master’s degree in Computer Science, Engineering or related technical field 5+ years of People Management, Program Management, Support engineering experience in related field. Customer-centric orientation as evidenced by the quality and efficacy of products, services, and support delivered. A creative problem solver who proactively seeks out system/process improvements in support of his/her customers Strong understanding of technology and product design and architecture Strong program/Project management skills working across teams and stakeholders Proven ability to manage multiple, competing priorities simultaneously Strong sense of ownership, urgency, and drive Preferred Qualifications Experience in managing/supporting large-scale highly available and distributed systems Technical Skills - Programming Languages (Java/Python/Ruby, etc.), Web technologies, Cloud/AWS Proven track record of troubleshooting, simplifying, operational excellence and a focus on automation Agile Principles, Values, and Practices Good data mining and analytical skills as well as proven process management skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2911343 Show more Show less

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentationDo you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problemsIf so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level, Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams, Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments, This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines, Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects, Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments, Develop tools to aid operations and maintenance, System and Support status reporting, Ownership of one or more Digital products or components, Customer notification and workflow co-ordination and follow-up to maintain service level agreements, Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set, Basic Qualifications Bachelors degree in Computer Science or a related field, 4+ years of overall development/technical support experience, 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system, Experience in Perl or shell scripts, web services, web application development Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies, Experience in UNIX/Linux operating system and tools Strong communication skills Experience in handling high severity incident management calls, Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence, Knowledge of distributed applications/enterprise applications, BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems You follow all possible avenues to get the job done ADAPTABLE: You undertake a variety of tasks willingly You switch from complex to routine tasks when required You adapt quickly to new technologies and products You work effectively with a variety of personalities and work styles, HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done, QUALITY: You demonstrate appropriate quality and thoroughness, INTEGRITY: You act with personal integrity at all times, PROFESSIONAL: You work within your team's process You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off You have a positive, can-do approach to work, Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI MAA 12 SEZ Job ID: A2972128

Description Audible is looking for a dynamic and motivated System Development Engineer to join a growing team. If you are customer-focused with creative problem-solving skills, this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the System Development Engineer are; Provide Infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on maintenance driven coding projects, primarily in Java and AWS technologies Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Improve Audible's infrastructure, operational performance, and stability Participate in designs, code and procedures reviews Identify opportunities arising from technical discussions and do the technical trade-offs Troubleshoot, research root causes thoroughly resolve defects Drive Company Wide Campaigns with Support and Engineering teams and drive it to closure Keep the Compliance risks for Audible's systems under control Drive large scale projects such as migration to native Pipeline Automation and drive it to closure Basic Qualifications Experience in automating, deploying, and supporting infrastructure Experience with Linux/Unix Experience programming with Java Preferred Qualifications Experience with CI/CD pipelines build processes Experience programming with Java Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2955540

Description At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. About This Role Audible is looking for a Production Manager, Originals (India) to manage the end-to-end creation of commissioned India-origin Original titles with Literary, Entertainment and Licensed Original creators. This role will support the development and on-time release of dynamic listening experiences for Audible audiences in India. This role will report to and work under the direction of the Director, Originals, APAC, and work in collaboration with a range of internal and external teams across Audible. The role will be based in in our Mumbai office. About You You are on the pulse of cultural zeitgeist and have the right mix of creative passion and production management skill to deliver titles that surprise and delight listeners. You have extensive experience as a Production Manager or Producer, ideally specializing in audio production, and ideally will have managed the day-to-day processes that resulted in the making of one or more high profile original book or series (podcast, radio, television) in scripted and/or non-fiction genres. You demonstrate a desire to raise standards at all times and deliver to the defined parameters and goals of a project/production. You have existing relationships with creators in the literary and entertainment space plus have solid experience of working with creators and talent, influencing successful delivery of their titles. Your knowledge and expertise enable you to provide sound process guidance and support throughout the making of these titles. As the Production Manager, Originals you will... Manage the day-to-day development, production, post production and delivery milestones to ensure each title is delivered on-time, on-budget and in line with the project parameters defined by Director, Originals, APAC Maintain strong relationships with established local creators, talent, authors, producers, writers and production partners Collaborate with Brand & Content marketing, providing content-led production updates that support title launch Work with internal and external stakeholders in support of localisation efforts Provide ad-hoc creative feedback and Special Projects support as guided by Director, Originals, APAC About Audible Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. Basic Qualifications Bachelor's degree in a related field, or relevant professional experience Experience in scripted/non-scripted production management, and ability to apply this in the audio-entertainment space Experience with development, pre-production, production, post-production processes of a title, as well as experience with talent and partner management support. Audio experience, in both regards, is advantage A network of relationships in terms of writers, agents, producers, 3P studios, directors, etc Preferred Qualifications Excellent written and verbal communication skills; able to work effectively with various levels of internal and external stakeholders Excellent editorial skills, with experience in publishing and/or working with authors in the creation of new titles Knowledge across and passion for a range of content genres and formats Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Maharashtra - D80 Job ID: A3017748

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. Key job responsibilities This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Bachelor's degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Preferred Qualifications Experience working on enterprise level large scale n-tier applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A3025441

Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. Key job responsibilities This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Bachelor's degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Preferred Qualifications Experience working on enterprise level large scale n-tier applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 2-4 years overall development/technical support experience. 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in Perl or shell scripts, XML/SOAP, web services, web application development. Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic Qualifications Bachelor’s degree in Computer Science or a related field. 2-4 years overall development/technical support experience. 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in Perl or shell scripts, XML/SOAP, web services, web application development. Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls. Preferred Qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A3029659

Description The Amazon Digital team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Digital space. The role encompasses managing a growing support engineering team that is providing support (tier-3, escalations to engineering teams) for multiple products and platforms for the Audible business, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Digital Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering. We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead technical teams and loves a fast-paced environment. If you fit the profile we would love to talk to you. Responsibilities include direct management of a team of 6-9 support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. Basic Qualifications Bachelor's/ Master’s degree in Computer Science, Engineering or related technical field 5+ years of People Management, Program Management, Support engineering experience in related field. Customer-centric orientation as evidenced by the quality and efficacy of products, services, and support delivered. A creative problem solver who proactively seeks out system/process improvements in support of his/her customers Strong understanding of technology and product design and architecture Strong program/Project management skills working across teams and stakeholders Proven ability to manage multiple, competing priorities simultaneously Strong sense of ownership, urgency, and drive Preferred Qualifications Experience in managing/supporting large-scale highly available and distributed systems Technical Skills - Programming Languages (Java/Python/Ruby, etc.), Web technologies, Cloud/AWS Proven track record of troubleshooting, simplifying, operational excellence and a focus on automation Agile Principles, Values, and Practices Good data mining and analytical skills as well as proven process management skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2911343