Dorian Mode Technologies Private Limited

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest software releases, patches, and updates.