Software License Management Support Analyst, AS

Role Description

Technology, Data and Innovation (TDI)objective is to deploy technology and digital solution in a substantially more comprehensive manner across the bank. This function is responsible for implementing the banks technology strategy focused on strengthening engineering expertise, introducing an agile delivery model, reducing administrative overheads, de-coupling assets within our IT estate for faster, cheaper deployment, as well as modernizing the banks IT infrastructure with long-term investments and benefiting from cloud computing.

Software Asset Management (SAM) involves managing and optimising the purchase, deployment, maintenance, utilisation, and disposal of software applications. Software License Management (SLM) is sub-process of SAM, which includes controlling how the company's software products are able to run to enforce and ensure compliance with software licenses.

Software License Management Support analyst: The overall responsibility of this function is to improve/create a robust governance around how Deutsche Bank is handling its Software License Management (SLM). This includes, but is not limited to, defining consistent processes, roles & responsibilities and frameworks for SLM to ensure that we are able to demonstrate effective cost controls & independently auditable controls around the deployed Software. You will review, improve the current software license portfolio, create real time Management Reporting, look for cost saving opportunities to help reduce DBs cost base, and define & implement new controls to ensure SLM risks are minimised. In addition, you will manage a team and over all responsible for SLM Operation deliverable.

Your key responsibilities

• Support the Global Head of Software Management Operation in managing and controlling license management capability within DB
• Administer multiple vendor portals by performing activities such as assigning, revoking, and reassigning licenses while ensuring licensing rules are met
• Resolve requests within agreed SLAs
• Act as a liaison between internal stakeholders and vendors/resellers on various licensing subjects
• Act as the first line point of contact for all software licensing related topics and questions for various internal stakeholders
• Periodic review and update of Software License Management processes and procedures
• Work with internal stakeholders to optimize cost and maintain software compliance
• Ensure all software packaging requests are registered with a corresponding software license entitlement or evidence of rights to use
• Prepare various reports to communicate license and software deployment status to different stakeholders

Your skills and experience

You will have:

• A strong background in banking or similar complex large organization (at least 3-5 years in the industry)
• Previous experience in Software License management for both commercial and Open-Source Software
• Understanding of software packaging and deployment processes
• Strong understanding of Software contracts and licensing rules
• Able to work well under pressure and to manage multiple activities at the same time
• A detail-oriented person
• Excellent communication skills and fluency in both written and verbal English
• A good understanding of the complexities around working in distributed global teams

You will be:

• A results & customer oriented individual who is keen to learn new things, enjoys working in a fast paced environment with competing and alternating priorities and maintains a constant focus on delivery.
• Collaborative, team player and team lead
• Calm and productive under pressure, able to manage timelines and priorities
• Self-confident and prepared to challenge the status quo
• Resourceful with an innovative approach to problem solving
• Knowledge of Software License Management will be an advantage
• Strategic thinker with strong problem solving and detail orientated analytical skills
• Fluent, structured and compelling communications style, both verbally and in writing. Comfortable explaining complex ideas and able to address large groups where needed
• Strong stakeholder management skills