Software Implementation & Support Specialist - India

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet 
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Software Implementation & Support Specialist

This role will involve implementing DayCheck for new merchants and supporting the growth of the product. Because DayCheck integrates directly with our labor management system (Teamwork), you’ll also become an expert in Teamwork’s tools and data flows. While the core focus is implementation, your work will also equip you to assist with escalated support cases requiring advanced troubleshooting. As DayCheck evolves to support new features and integrations, your scope will grow with it.

ESSENTIAL FUNCTIONS

• Implementation Coordination

  : Lead the setup and configuration of new DayCheck accounts, coordinating across teams and partners to ensure merchants and employees have a smooth experience regardless of which SpotOn tools or services they’re adopting

• Quality Assurance

  : Validate account setup by running tip flow checks and pre-launch QA steps

• Training & Enablement

  : Train merchants and internal teams on how DayCheck works, including system behavior, reporting logic, and key DayCheck workflows.

• Account Monitoring

  : Oversee new merchant launches through their first few weeks, including working alongside Teamwork specialists to verify initial payroll setup and reconciliation. Assist with handoff to Support and Customer Success once stable.

• Product Knowledge

  : Become an expert in DayCheck and Teamwork’s integration logic, with the ability to understand and explain how data flows from shifts and tips to payouts and merchant settlements.

• Support Escalation

  : Handle advanced support requests from frontline teams, especially those related to implementation configurations, money movement, integrations, or reconciliation across systems.

• Pipeline Management

  : Monitor new activation cases, document progress, track implementation steps, and ensure all account data is properly recorded in SpotOn’s systems

• Cross-Team Collaboration

  : Work closely with global (especially U.S.- and India-based) teammates in Implementation, Product, Engineering, Support, and Customer Success.

• Growth Support

  : Contribute to tooling improvements, process documentation, and feedback loops that inform product, process, and implementation improvements

MINIMUM QUALIFICATIONS

• 4+ years of experience in product implementation, technical onboarding, or customer support roles
• Strong problem-solving skills and comfort working with multiple systems and internal tools
• Proven ability to convey complex step-by-step instructions in layman's terms
• Experience with restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage access tools, or labor management platforms is a plus
• Excellent written and verbal communication and clear documentation habits.
• Demonstrates excellent organizational skills
• Keen attention to detail
• Solution-oriented
• Strong customer empathy, and driven to see clients and team members succeed.
• Ability to maintain professionalism in a client-facing role.
• Ability to think through edge cases and troubleshoot across integrated systems using strong analytical and critical problem-solving skills
• Comfortable working in a collaborative team environment and independently driving tasks forward.
• Ability to effectively manage multiple projects simultaneously

EDUCATION REQUIREMENTS

• High School Diploma
• Bachelor’s Degree preferred

COMPENSATION

INR 5,00,000 – INR 8,00,000

BENEFITS

SpotOn

• Medical Insurance

  with coverage up to

  INR 8,00,000

  for the employee and their family

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.