Software Implementation Specialist

Role Overview

As a Software Implementation Specialist, you will play a critical role in deploying our software solutions for new and existing clients. Your responsibilities will include guiding customers through setup, configuration, and integration processes, as well as providing tailored training and ongoing support. You will act as a trusted advisor, helping clients maximize the value of our software to meet their unique business needs.

Key Responsibilities:

Implementation and Onboarding

• Collaborate with customers to understand their requirements and tailor software configurations.
• Guide new customers through the setup and implementation process.
• Install, configure, and optimize the software for seamless integration with client systems.
• Conduct software updates, testing, and patches as necessary.

Data Management and Customizatio

• Create, modify, and manage datasets for customer projects.
• Ensure data accuracy and integrity within the software.
• Resolve configuration and data-related challenges.

Training and Support

• Provide customer training on software functionality, workflows, and best practices.
• Deliver expert guidance on maximizing software capabilities to align with business goals.
• Offer technical assistance through phone, email, and remote access to resolve issues efficiently.

Collaboration

• Work with the development team to address customer-specific requirements and software improvements.
• Collaborate with sales and implementation teams to ensure a smooth onboarding experience.
• Maintain clear and effective communication with customers, building strong and lasting relationships.

About You:

Essential Qualifications and Skills

• A degree or relevant experience with strong computer proficiency.
• Minimum 4 years of experience in a technical implementation or customer support role.
• Exceptional analytical and troubleshooting skills.
• Proven ability to work independently and manage time effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, including advanced formulae.
• Hands-on experience with Microsoft SQL.

Desirable Skills

• Fluency in additional languages such as German, Spanish, or French is a strong plus.

Job Types

Schedule:

•  Monday to Friday

Work Location: Remote