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AMERICAN EXPRESS
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Software Engineer II

Software Engineer II

AMERICAN EXPRESS

5 - 10 years

20 - 25 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

automation data modeling finance analytical gaap data quality oracle operations analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Data Engineer (Data Virtualization & CCaaS) to design, build, and support scalable data solutions across hybrid on-premises and cloud environments. The ideal candidate will have hands-on experience with contact center data platforms (CCaaS), data integration, and virtualization frameworks. This role involves collaborating with cross-functional teams to develop reliable data pipelines, enable seamless data access, and support analytics and reporting initiatives that drive operational efficiency and business insights.

Responsibilities :

Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaaS platforms such as Five9, Google CCAI Platform, and Amazon Connect.

Assist in defining and implementing non-functional requirements, including scalability, resilience, security, compliance, and disaster recovery.

Design, build, and optimize ETL/ELT workflows for high-volume contact center data leveraging tools like Airflow, Kafka, and Pub/Sub to ensure data accuracy, consistency, and high performance within virtualized environments.

Support data migration and integration efforts by analyzing on-prem contact center systems, identifying and mapping datasets for cloud migration, and ensuring accurate validation across hybrid environments.

Design and maintain unified data frameworks including virtualization layers, canonical data models, and warehouse structures to enable consistent, real-time access and analytics across enterprise systems.

Participate in data validation, migration testing, and post-migration support to ensure data quality and platform stability.

Collaborate with software engineers and product teams to understand business requirements and deliver scalable data solutions.

Implement and manage CI/CD pipelines for data workflows, ensuring smooth deployment and version control.

Troubleshoot and optimize data processes, identifying and resolving issues to maintain performance and reliability.

Stay current with CCaaS technologies and data engineering best practices, continuously enhancing technical knowledge and skills.

Demonstrate a proactive and analytical mindset, with a focus on problem-solving, collaboration, and continuous learning.

Qualifications & Skills :

bachelors degree in computer science or related field with 5+ years of experience in data engineering and contact center technologies.

Expertise in Contact Center platforms, including Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform such as Five9, Google CCAI, or Amazon Connect.

Proficient in data engineering and integration building pipelines, warehouses, and ETL/ELT workflows using BigQuery, Airflow, Kafka, or Pub/Sub with strong SQL and data modeling capabilities.

Skilled in programming and automation, with hands-on experience in Python, Java, or Kotlin, RESTful API development, and RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra).

Experience with cloud and container technologies, including Google Cloud, AWS, Azure, Docker, and Kubernetes, plus exposure to AI/ML and NLP solutions such as chat and voice bots.

Strong problem-solving, collaboration, and communication skills with a continuous learning mindset and the ability to design scalable, reliable, and efficient data solutions in Agile environments.

We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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Software Engineer II