Software Engineer I

What This Job Entails

Scope

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions
  

Your Roles And Responsibilities

• Help to provide administration, development, and application support for end users
• Assist in the design, develop, code, test and debug system software
• Review code and design
• Assist with configuring and integrating third-party software components and technologies
• Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
• Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies
• Provide limited after hours and on-call support as needed
• Assist with review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  

Required Qualifications/Skills

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Understanding of various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely including use of communication tools
• Ability to multi-task and self-organize including prioritization of activities
• Understanding of using monitoring systems
• Attention to detail
  

Preferred Qualifications

• Familiarity with system administration
  

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers