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Teleperformance (TP)
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Soft Skills Trainer

Soft Skills Trainer

Teleperformance (TP)

2 - 7 years

3 - 6 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Process Training BPO TRAINER Voice And Accent Soft Skills Communication Training Training Need Analysis On Job Training Customer Service Training Behavioural Training Coaching Soft Skills Training TNA VNA Throughput TNI Bpo Training TTT OJT Call Center Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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Soft Skills Trainer