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Jobs in sahibzada ajit singh nagar
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JLL
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Soft Services Executive

Soft Services Executive

JLL

7 years

0 Lacs

sahibzada ajit singh nagar punjab india

Posted:1 day ago| Platform:

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Skills Required

management service report surveys reports training inventory compliance maintenance communication schedule reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Soft Services Executive

Business: Property and Asset Management, Mohali

Job Overview

You will be the face of JLL at the client's site, responsible for managing all soft services including customer relations, housekeeping, horticulture, and helpdesk functions. You will oversee the tenant/guest experience while ensuring all services are delivered to the highest standards. Your comprehensive responsibilities include:

Customer Relations:

Cooperate, coordinate and communicate with other departments to ensure excellent customer experience
Take customer feedback after every service request/complaint and share improvement points with the team
Maintain a hospitality outlook and always look presentable
Take ownership of requests or complaints, ensuring they are handled effectively within TAT
Conduct daily rounds of the premises and report any lapses/observations to the relevant team
Conduct timely Customer Feedback Surveys and share reports with client/management
Respond to emergency situations according to JLL policies and contact proper authorities when needed
Manage lost and found procedures
Participate in training programs at site/JLL office

Housekeeping Management:

Supervise daily housekeeping activities and staff
Ensure all common areas, facilities, and amenities are cleaned as per schedule
Manage cleaning inventory and equipment maintenance
Conduct quality inspections to verify compliance with cleaning standards
Train staff on proper cleaning techniques and safe use of chemicals
Create and implement cleaning schedules and checklists
Coordinate with vendors for specialized cleaning services when required
Ensure proper waste management and segregation practices
Maintain housekeeping operation records and prepare regular reports

Horticulture Supervision:

Oversee the maintenance of lawns, gardens, trees, and plants
Implement seasonal planting schedules
Monitor irrigation systems and ensure optimal water usage
Supervise plant health and implement pest/disease control measures
Manage gardening staff and allocate daily tasks
Maintain inventory of gardening tools, equipment, and supplies
Ensure compliance with environmental regulations
Conduct regular inspections of outdoor areas and address issues promptly

Helpdesk Operations:

Receive and log all service requests, complaints, and inquiries via phone, email, or in-person
Categorize and prioritize service requests based on urgency and impact
Assign tasks to appropriate teams/individuals and track their progress
Maintain updated records in the helpdesk management system
Follow up on service requests to ensure timely resolution
Communicate with tenants/clients about the status of their requests
Generate periodic reports on service request volumes, resolution times, and pending issues
Identify recurring issues for systemic solutions

Administrative Duties:

Address concerns through daily checking of emails for priority requests
Receive and respond to calls and emails from clients
Ensure closure of complaints with proper communication to stakeholders
Maintain filing systems, inventory records, MMR, DMR, complaint trackers, and dashboards
Update handover/takeover register before end of shift for all completed/pending tasks
Manage and participate in property events
Overlook general maintenance and guest handling

Site details:

You will be working on a commercial site, located at Mohali.

Education & Experience -

Graduation in any discipline (required) with 7-8 years experience in facility management/soft services management

Key Skills:

Customer service, team management, communication, problem-solving, MS Office

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be directly reporting to the Property Manager as per site.

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Chicago Illinois

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Personal Settings

Soft Services Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position: Soft Services Executive

Business: Property and Asset Management, Mohali

Job Overview

Customer Relations:

Housekeeping Management:

Horticulture Supervision:

Helpdesk Operations:

Administrative Duties:

Site details:

Education & Experience -

Key Skills:

Site dynamics:

Reporting:

More Jobs at JLL