Social Media Manager

Location: Mohali

Shifts: Day Shift

Working: 5 days

Transport: Cab services are available

Key Responsibilities

A. Strategy & Planning

• Build monthly/quarterly plans tied to Sales, HR, Leadership & Delivery goals across all 4 platforms

• Define platform-specific playbooks, themes, and posting cadence

• Competitor & category benchmarking for whitespace

B. Content Creation & Orchestration • Write and/or orchestrate content: posts, carousels, reels, announcements, culture stories, and leadership narratives.

• Work with the design teams and agencies to execute visual assets. • Maintain a strong storytelling structure and consistent brand voice.

C. Execution & Community Management

• Own publishing, scheduling, channel hygiene, and daily engagement.

• Respond to comments, track conversations, and maintain interaction quality.

• Proactively engage with partners, industry leaders and prospects.

D. Performance & Analytics

• Track analytics weekly and monthly; generate insights and translate them into action.

• Run experiments on formats, hooks, timing, hashtags, and storytelling patterns.

• Build monthly dashboards for the Leadership. E. Cross-Functional Collaboration

• Sales: content for demand gen, case snippets, announcements.

• HR: culture stories, employer branding, hiring visibility.

• Delivery: extract client wins, operations stories, performance outcomes.

What We’re Looking For Education:

Bachelor’s degree in English, Journalism, Communications, or a related field is a must.

Experience:

• 4+ years in professional content writing, with a focus on ITES or BPM services.
• Knowledge of web publishing, SEO/SEM, content marketing strategies – mobile optimized, traffic, conversions and engagement
• Proficiency in tools like WordPress to publish and optimize content for web use.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person