SME - Australia (HR Administration)

What this job requires:

• Hands on experience of working on HR applications like Workday, Case management/ticketing systems like ServiceNow, Workday help etc.

• Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions.

• Sound knowledge in managing Australia employee life cycle processes such as Promotion, Transfer, Contract extension, Probation other job change transactions.

• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex Tier 2 queries

• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards

• Handle escalations from process partners, HRs and provide RCA plan to your Team Lead

• Take Ownership of deliverables and put it in action in absence of Team Lead

• Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework

• Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns

• Managing building and maintenance of a Knowledgebase for Case Management

• Ownership of client calls with the Asia Pacific process partners inclusive Australia Singapore on a regular basis and ensures required documentation

• Update/Review SOP s and related checklist and Process Maps of related HR processes and work closely with team and Content Owners to ensure all documents are up to date

• Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)

• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

• Ensure Adherence to the timelines for all deliverables

• Provide technical query resolution for ESS / MSS requests

• Managing Onboarding Off-boarding Processes with focus on Australia

• Managing Employee Life cycle processes along with support to letter creation activities

• Managing support to exited employees such as Background Verification, exit letters, FFS settlements slip for Australia employees

Qualifications:

• Demonstrating excellent understanding of core HR management practices

• Knowledge of Case Management tool an added advantage, preferably ServiceNow

• Proficiency in verbal and written communication skills

• Proficiency on MS Office Suite skills (Word, Excel, Outlook)

• Previous experience with any Workday HR system is preferred

• Ability to work in a fast-paced environment with constant deadlines

• Bachelor s/master s degree in human resources or other related field

• Minimum 5 years of experience in HR or client services role preferred

• In-depth Knowledge for Australia legislation and laws supporting employee Onboarding and Offboarding will be preferential

• Bachelor s degree in accounting, Finance, or related field preferred.

• Ability to maintain confidentiality of sensitive employee information.

• Previous experience with Workday HR system is preferred