1646 Shrinkage Jobs - Page 38

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Experience: Minimum 2+ years on paper experience required as Team Lead B2B/B2C Sales Experience required International BPO experience required

immediate Joiners only Job description Were Hiring Team Lead ( International Voice Process ) Location: Noida Two-way cab provided We are seeking a dedicated Team Leader to guide and support a team in our international voice contact center. If you have over 5 years of BPO experience, including at least 1 year in a leadership role, this is an excellent opportunity to advance your career in team management. Key Responsibilities: Team Leadership: Guide, mentor, and lead a team; conduct regular reviews, meetings, and coaching sessions. Performance Management: Track KPIs (e.g., AHT, CSAT); set goals; implement strategies to meet/exceed targets. Quality Assurance: Conduct call audits; ensure adhere...

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be ab...

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team perfo...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality ...

Greetings !! Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Implementation of action plans, among others. Taking Supervise Hr Suvarna - 9502739374 Required Candidate profile Experience : Minimum 2 years of experience as a TL Minimum Graduation Required Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Hiring for Team Lead (Noida) International process (Us shifts) Immediate joiners are proffered. Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire ...

We are hiring for Operations Team Leaders(Associate Manager) for our Navi Mumbai(Airoli) location. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. Responsibilities, Qualifications and Experience Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provid...

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short ...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology ...

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Opening for the Team leader, need excellent communication, candidates should know attrition, shrinkage, kpi, kra, Bpo matrix, looking immediate joiner inbound/outbound any process, at least 1 year on paper as Team leader ,Interested apply today.

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent co...

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting...

Should have overall 5-6 yrs of overall experience , on-paper TL exp for international blended process 2+ years. Graduation mandate Excellant comms 5 days working, Shifts will be EST OR CST time zone Budget - 6.5 L Only Immediate joiners Only localite candidate should be from Mumbai Minimum of 2+ years as an International Inbound contact center servicing US clients managing a span of 30+ Needs to be high on responsibility and ownership At least 5 to 7 years of experience in contact center operations management with Chat customer service experience. Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, an...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resou...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Job Title: Forecasting Analyst BPO Location: Bangalore CTC: Up to 8 LPA Experience: 2–5 years in workforce forecasting or analytics Job Summary: We are looking for a detail-oriented Forecasting Analyst with experience in BPO workforce planning and demand forecasting. The role involves analyzing historical data, predicting future contact volumes, and building efficient headcount and capacity plans to meet service level targets across voice and non-voice processes. Key Responsibilities: Analyze historical call, chat, and email volumes to build accurate long-term and short-term forecasts Collaborate with WFM, operations, and business leaders to align capacity planning with business goals Create...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...