Showroom Receptionist

Job Description – Showroom Receptionist (Female Only)

Position Objective

To create a welcoming environment for showroom visitors, manage front-desk operations, and support the sales team by ensuring smooth customer flow and communication.

Key Responsibilities (Result-Wise)

1. Front Desk & Customer Greeting

• Welcome all visitors with a warm and professional attitude.
• Direct customers to the right sales executive or department.
• Result: Positive first impression and improved customer satisfaction.

2. Call & Inquiry Management

• Answer incoming calls, handle basic inquiries, and route calls appropriately.
• Record walk-in and telephonic inquiries accurately.
• Result: Reduced missed leads and improved inquiry handling efficiency.

3. Customer Support & Coordination

• Provide brochures, product information, and basic guidance to customers.
• Assist customers while they wait, ensuring comfort.
• Result: Better showroom experience and higher likelihood of sales conversion.

4. Administration & Documentation

• Maintain visitor log, inquiry register, and appointment schedules.
• Support sales team with billing, data entry, and follow-up reminders when needed.
• Result: Organized records and smooth coordination with sales operations.

5. Store Ambience & Professionalism

• Keep reception area clean, presentable, and welcoming.
• Adhere to grooming and professional standards.
• Result: Enhanced showroom image and customer trust.

Key Skills & Attributes

• Excellent communication & interpersonal skills.
• Pleasant personality with a customer-first approach.
• Basic computer knowledge (MS Office, CRM, Email).
• Ability to multitask and stay organized under pressure.
• Languages: Local + Hindi/English preferred.

Performance Metrics (KRA/KPI)

• Customer greeting & handling score (from mystery audits/feedback).
• Accuracy of inquiry data & call logs.
• Response time to calls and inquiries.
• Customer satisfaction rating at front desk.
• Showroom reception upkeep score.

Job Type: Full-time

Pay: ₹10,000.00 - ₹26,000.00 per month

Work Location: In person