Shift Manager

Key Responsibilities:

1. Shift Operations Management

• Take charge of store operations during assigned shifts (opening, mid, or closing).

• Supervise all staff on duty kitchen, counter, floor, and housekeeping.

• Ensure smooth coordination between the production (kitchen) and sales (floor) teams.

• Oversee timely product display, stock rotation, and freshness of bakery items.

• Conduct pre-shift and post-shift briefings.

2. Customer Service

• Ensure all customers receive prompt, polite, and professional service.

• Handle customer queries, feedback, and complaints efficiently.

• Maintain high service standards and a positive customer experience at all times.

3. Sales & Billing Supervision

• Monitor sales and ensure billing accuracy during the shift.

• Minimize billing errors, cash shortages, or product mismatches.

• Promote daily sales targets and motivate the team to achieve them.

• Ensure proper recording of discounts, complimentary items, and wastage.

4. Staff Management & Discipline

• Manage staff attendance, grooming, and behavior during the shift.

• Assign duties and ensure smooth workflow among team members.

• Train and guide new employees in store procedures and customer service.

• Maintain discipline and professionalism among all team members.

5. Hygiene, Cleanliness & Safety

• Ensure that the store, counters, kitchen, and dining areas remain clean and hygienic.

• Check personal hygiene and uniform standards of all employees.

• Ensure food safety and proper product handling as per FSSAI and company SOPs.

• Monitor cleaning schedules and verify completion.

6. Stock & Inventory Coordination

• Verify daily stock receipts and maintain par levels for the shift.

• Prevent overproduction or wastage by coordinating with the kitchen.

• Report shortages, damages, or missing items immediately to the Store Manager.

7. Reporting & Handover

• Maintain daily shift reports (sales summary, wastage, issues, staff attendance).

• Conduct proper shift handover to the next manager or supervisor.

• Report any incidents, complaints, or maintenance issues promptly.

Skills & Competencies:

• Strong leadership and team management skills

• Excellent communication and customer service

• Good understanding of bakery/food retail operations

• Basic knowledge of billing software and POS systems

• Decision-making and problem-solving ability

• Time management and multi-tasking skills

• Positive attitude and ability to work under pressure Role & responsibilities

Preferred candidate profile