Store Manager

We are looking for a dynamic and results-driven Restaurant Store Manager to lead our store operations. The ideal candidate will ensure a high-quality dining experience, drive operational efficiency, manage staff, and uphold brand standards. This role requires strong leadership, customer service excellence, and business acumen.

Key Responsibilities:

Operations Management

• Oversee day-to-day operations of the restaurant, ensuring smooth functioning.
  
• Ensure adherence to all SOPs related to food safety, hygiene, and cleanliness.
  
• Manage inventory levels, stock rotation, and coordinate with vendors for supply needs.
  
• Monitor and ensure food quality and consistency as per brand standards.
  

Customer Service

• Ensure excellent customer service and handle customer complaints promptly and professionally.
  
• Monitor guest feedback (online & offline) and implement corrective measures where needed.
  
• Maintain a welcoming and clean environment for guests.
  

Sales & Financials

• Meet or exceed sales targets and profitability goals.
  
• Manage P&L for the store including cost control, wastage management, and budgeting.
  
• Run local marketing initiatives and promotions to drive footfall and revenue.
  

Compliance

• Ensure compliance with food safety, labor laws, fire safety, and other statutory requirements.
  
• Maintain documentation related to audits, inspections, licenses, and employee records.
  

Qualifications & Skills:

• Graduate in Hotel Management / Business Administration preferred.
  
• Minimum 35 years of experience in restaurant/QSR/store operations, with at least 1–2 years in a supervisory role.
  
• Strong leadership and interpersonal skills.
  
• Excellent communication and organizational abilities.
  
• Ability to work under pressure and manage multiple priorities.
  
• Proficient in MS Office and POS systems.
  

Work Conditions:

• 6-day working week including weekends and public holidays.
  
• Flexible to work in shifts, including mornings, evenings, and late nights.
  
• On-site presence required.