Shift Manager

Company Description

L’Opéra is a high-end, authentic pastry and bakery house and Salon de Thé, specializing in French products in Delhi and Delhi NCR.

Responsibilities:

Shift Management:

• Oversee daily restaurant operations during assigned shifts.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Maintain high levels of customer satisfaction through exceptional service.

Guest Service:

Handle guest inquiries, concerns, and feedback with professionalism and resolve issues promptly.

Inventory Control:

Manage and monitor inventory levels to optimize stock and reduce waste.

Conduct regular inventory audits and reconcile discrepancies.

Collaborate with suppliers to ensure timely and accurate deliveries.

Sales and Revenue Enhancement:

Develop and execute strategies to increase restaurant sales and revenue.

Implement upselling techniques and promotions to maximize average check amounts.

Collaborate with the marketing team to promote special events and offerings.

Staff Management:

Supervise restaurant staff, ensuring high performance and job satisfaction.

Create and maintain a positive and motivating work environment.

Schedule staff effectively to meet operational requirements.

Compliance and Safety:

Ensure compliance with health and safety regulations and restaurant standards.

Conduct regular inspections to maintain cleanliness and hygiene standards.

Address and rectify any safety or compliance issues promptly.

Eligibility:

• Proven track record of successfully managing shifts and leading teams in a high-paced environment.
• Strong understanding of inventory control, variance analysis, and financial management.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of POS systems and other restaurant management software.
• Food safety and sanitation certification is a plus.
• Minimum 2 years in restaurant management.