Shift Manager

Job Title: Shift Manager for QSR– Food & Beverage Service
Location: Mumbai
Interested candidates can call or WhatsApp: 8130155592

Job Description:
We are hiring an experienced and energetic Shift Manager for our Food & Beverage operations in Mumbai. The ideal candidate will oversee day-to-day shift operations, ensure service excellence, and maintain smooth workflow across the team. This role requires strong leadership, quick decision-making, and a customer-centric approach.

Key Responsibilities:

• Supervise, guide, and coordinate staff during assigned shifts, including servers, bartenders, runners, and support staff.
• Ensure team members follow company policies, SOPs, and service standards at all times.
• Support staff through training, coaching, performance evaluation, and on-shift guidance.
• Monitor service quality and resolve operational issues promptly to ensure seamless guest experience.
• Manage inventory, stock levels, and requisitions, minimizing wastage and ensuring adequate supplies.
• Conduct pre-shift briefings on menu updates, daily specials, service standards, and operational priorities.
• Address customer queries, feedback, and complaints professionally, ensuring high satisfaction.
• Maintain hygiene, cleanliness, and organization across dining and service areas in compliance with FSSAI norms.
• Coordinate with kitchen, bar, and management for smooth operations and guest satisfaction.
• Uphold all regulatory guidelines related to food safety, alcohol service, and workplace safety.

Qualifications & Requirements:

• Minimum 1–3 years of supervisory/management experience in restaurants, QSR, cafés, hotels, or catering.
• Strong communication, leadership, and team-management skills.
• Ability to handle pressure, multitask, and make quick operational decisions.
• Good understanding of F&B operations, service sequences, and customer service best practices.
• Flexible to work in rotational shifts, weekends, and holidays.
• Should be legally eligible to work in India.

Interested? Apply Now!

If you have a passion for hospitality, strong leadership abilities, and a commitment to delivering excellent guest experiences, reach out to us at 8130155592 to explore this opportunity in Mumbai.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person