Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Assigns tasks to respective shift members
  • Ensure tasks carried out in the shift are completed smoothly
  • Ensure all tasks are carried out after following proper process and procedures
  • Oversee Operations performed in the shift and do timely escalation incase of any issues
  • Provides guidance and leadership to less-experienced team members and may have supervisory responsibilities
  • Participate in special projects as required
  • Maintain system SOP and documentation
  • Create and maintain knowledge base documents
  • Act as a escalation point for L3 and RIL Managers
  • Ensure proper handover of pending tasks to next shift

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