Shift Lead

Responsibilities:

• Particularly good command over written and verbal English language.
• Develop and maintain daily, weekly, and monthly operational reports as they relate to productivity and quality.
• Expect basic Rugby sports knowledge for handling the team.
• Responsible for maintaining, managing, and updating the dataset within the target date.
• Provide strong reporting and analytical (Ms-Excel & PPT) information support to the management team.
• Establish a strong relationship with Team Managers and management and acquire timely reports.
• Leadership skills and ability to make decisions fast and ability to stand for long periods.
• Ensure that all issues are resolved by internal or external SLAs.
• Have the discipline to work as part of a team, to tight deadlines, in a high-pressure environment.
• Email communication regarding day-to-day tasks/responsibility handover.
• Working closely with the Editors to make sure that they achieve their objectives and move in the right direction toward their Career Development Goals