Shift Incharge

Job Description – Shift Manager (Assistant GDM / Senior Assistant GDM) Position Title: Assistant GDM / Senior Assistant GDM Department: Operations Reporting to: Store Manager / Cluster Manager Job Locations: Multiple location in Bangalore Working Days: 6 Days/Week Job Purpose: The Shift Manager is responsible for ensuring smooth and efficient day-to-day operations during assigned shifts. This includes delivering an exceptional guest experience, maintaining food quality and hygiene standards, managing and motivating team members, and supporting overall business performance. The role also involves staff supervision, problem-solving, and contributing to sales growth through effective execution of operational processes. Key Responsibilities: Operational Excellence & Guest Satisfaction: ·       Lead and coach the team on hospitality standards. ·       Ensure cleanliness and hygiene standards are maintained inside and outside the store. ·       Address and resolve guest concerns using the LEADS method. ·       Ensure appropriate staffing levels to meet service speed and quality targets. ·       Take action on guest feedback to improve service. Team Management: ·       Handle team concerns promptly and fairly. ·       Ensure all team members are trained before taking up roles. ·       Communicate goals and results regularly with the team. ·       Schedule, cross-train, and deploy staff effectively. ·       Support career development through structured growth plans. Sales & Store Performance: ·       Promote store visibility through local marketing initiatives. ·       Monitor performance and set improvement goals. ·       Ensure product availability and quality across all shifts. ·       Train team on upselling and suggestive selling techniques. Communication & Planning: ·       Coordinate with fellow managers for smooth operations. ·       Plan and communicate shift assignments and expectations. ·       Adjust plans during the shift to ensure objectives are met. ·       Delegate tasks and manage travel paths effectively. Eligibility Criteria: ·       Fresher: 3-year Hotel Management Degree/Diploma holders ·       Experienced Candidates: Graduates with 1–4 years of experience in QSR or Retail ·       Other Skills: Basic English communication, math, onboarding, conflict resolution, team management, problem-solving ·       Minimum Age: 18 years Compensation: ·       Fresher: ₹15,000/month ·       Experienced (1–4 years): ₹20,000/month Contact - 7678536799