Services Sales Specialist

In this role, you will have the opportunity to support and oversee the Order-to-Cash (O2C) lifecycle in collaboration with the Service Sales Manager and/or Service Manager. Each day, you will focus on preparing accurate quotations, ensuring timely coordination with internal teams (Engineering, SCM, and Finance), and converting opportunities into profitable service orders. You will also play a key role in managing customer expectations, ensuring transactional efficiency, and enhancing Installed Base (IB) coverage by offering ABBs full portfolio of service solutions.

This role contributes to the Process Automation in Process Industries in the India Region.

You will be mainly accountable for:

• Preparing and issuing commercial and technical quotations based on customer inquiries, ensuring alignment with ABBs pricing, margin, and delivery guidelines.
• Managing the Order-to-Cash (O2C) process, including coordination with Engineering, SCM, and Finance/Collection teams for seamless execution.
• Utilizing the Installed Base (IB) database to identify and develop service opportunities and enhance conversion through structured proposals.
• Ensuring the end-to-end sales workflow, from lead registration to proposal submission, order follow-up, and invoicing support.
• Supporting customer visits and internal reviews by providing up-to-date status on quotation pipeline, proposal success rates, and customer feedback.

• You enjoy working with service sales and commercial operations in sectors like Cement, Metals, Mining, and Steel.
• You have 5 to 8 years of experience with exposure to Drives, Motors, or Industrial Automation systems, particularly in customer-facing roles.
• You have solid experience in quotation preparation, commercial proposal drafting, and cross-functional coordination with internal teams.
• You have a solid understanding of O2C processes in Process Industries and practical experience with tools like SAP MM and CRM platforms.
• You have demonstrated strengths in customer relationship management, documentation, and transactional follow-through.
• You hold a Diploma or Engineering Degree in Electrical, Electronics, or Instrumentation.
• You are fluent in English, both written and verbal, and comfortable communicating with internal and external stakeholders.