Services Operations Manager

India- Digital Services- ITC Building

The Support Applications Operation Manager reports to the Head- Services Operations Platform manager and is accountable to running & maintaining all business applications in his/her portfolio (a group of solutions related to Parts Application and Service Engineering application with the all the New Cutting Edge Technologies ).

With strategic partners, he/she will ensure the availability and the performance of the applications in his/her scope.

Reporting to the Head- Services Operations Platform manager he/she will:

• Learn and manage the maintenance activities in coordination with Support partners for Service Engineering
• Work towards availability and performance for applications in production at optimized costs, according to the business needs
• Participate in Projects Go-Live planning as a gate keeper to ensure operational readiness, prepare transition to run
• Control performance through KPIs, with Operation Service Agreement and Service Level Agreement, ensuring they are met by the partners
• Learn and manage Change Requests (planning, estimation, coordination, and execution)
• Learn and manage Salesforce enhancements, in line with business requirements and priorities.
• Coordinate with Partners, Services Performance Team, Business Users for Incident Management and Change management
• Daily, weekly, and monthly operation reviews with the partner selected for all Salesforce applications
• Involving in the Architectural discussion in evolving from Legacy application from ILS Solution to New Tech pub solution

All about you:

We value the passion and attitude over experience for the same reason we don't expect every single skill instead, We've listed some that we think will help you succeed and grow in the role

• Proven Experience 12+ Years in the Application RUN operations with exposure to ITIL Process
• Proficiency in the Stake holders Management at various level in the organisation
• Excellent communication, collobration, attention to details and problem solving skills