ServiceNow Technical Project Manager

The role you will be taking on involves managing the delivery of a project, focusing on operations and delivery governance to ensure the optimal supply chain of talent for customer satisfaction and cost efficiency. With a minimum of 12+ years of experience, you will be responsible for executing projects successfully within scope, on time, and within budget. Specifically, you should have at least 8+ years of experience in overseeing large-scale Digital projects, with a minimum of 4 years leading ServiceNow programs and hands-on experience in architecting ServiceNow solutions. Your expertise in end-to-end SDLC and setting up ServiceNow infrastructure will be crucial for this role. You will be expected to lead teams of 15+ resources, demonstrating management skills in ServiceNow to foster a strong team culture and technical competency. Your innovative and transformative mindset will play a key role in identifying opportunities to enhance BPM processes and optimize them using the ServiceNow platform. Excellent client-facing and internal communication skills, along with solid organizational and multitasking abilities, will be essential for this position. Your responsibilities will include focusing on operational excellence and automation, driving value through pareto analysis for incident management, deploying hyper-automation initiatives, and engaging with the tools team to introduce new automation tools. You will also be involved in fostering innovation within the team, driving knowledge management and sharing, and developing the talent pipeline by forecasting demand and ensuring the right talent supply chain. Additionally, you will be responsible for team management, including resourcing, talent management, performance management, and employee satisfaction and engagement initiatives. Your performance will be evaluated based on various delivery management metrics such as client satisfaction, operational efficiency, financials, capability building, and team management. To excel in this role, you must demonstrate competencies in client centricity, passion for results, execution excellence, collaborative working, and effective communication. Mandatory skills include application maintenance & monitoring (BASE Core) with 8-10 years of experience. This role offers the opportunity to be part of a modern Wipro that is focused on digital transformation and reinvention, empowering you to design your own career evolution and contribute to the organization's purpose-driven culture.,