ServiceNow - Sr. Consultant, ITOM - Hybrid

Role Overview:

Highly skilled ServiceNow Senior Consultant with deep expertise in ITOM (IT Operations Management), ITAM (IT Asset Management), HAM (Hardware Asset Management), and SAM (Software Asset Management). with end-to-end implementations, provide strategic guidance, and ensure best practices for ServiceNow ITOM solutions that optimize IT operations and asset lifecycle management.

Key Responsibilities:

1. Design, configure, and implement ServiceNow modules including ITOM, ITAM, HAM, and SAM. 
2. Develop workflows, business rules, and integrations to meet client requirements.
3. Implement Discovery, Service Mapping, Event Management, and CMDB best practices.
4. Integrate monitoring tools and automate operational processes.
5. Configure asset lifecycle processes for hardware and software.
6. Ensure compliance with licensing agreements and optimize asset utilization.
7. Ensure adherence to ITIL processes and ServiceNow governance standards.
8. Conduct audits and health checks for platform optimization.
9. Manage day-to-day administration of ServiceNow platform ensuring stability and performance.
10. Perform upgrades, patches, and maintain compliance with ServiceNow standards.

Required Skills & Qualifications:

1. 5+ years of hands-on experience with ServiceNow ITOM/ITAM implementation and administration.
2. Strong expertise in ITOM, ITAM, HAM, and SAM modules.
3. Proficiency in CMDB design, implementation and maintenance.
4. Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide).
5. Knowledge of ITIL framework and best practices.
6. Excellent problem-solving, communication, and client-facing skills.
7. ServiceNow Certified System Administrator (CSA)
8. ServiceNow Certified Implementation Specialist (ITOM, ITAM)
9. ITIL Foundation Certification