ServiceNow Specialist_ITSM & JavaScript

Trigent Software Private Ltd
ServiceNow Specialist_ITSM & JavaScript

Location: Hyderabad
Job: in office
Exp Range: 3 - 8 years experience

Technical Support Engineer for Service Management responsible for resolving customer-reported issues through various support channels. The role involves analyzing system logs, code snippets, and configurations to troubleshoot complex technical problems. Strong analytical skills and technical expertise are required to ensure platform stability and customer satisfaction.

Key Responsibilities

• Own and resolve customer-reported issues through web, chat, email, case updates, and phone support
• Analyze system logs, code snippets, and configurations to isolate root causes and recommend solutions
• Leverage platform knowledge to provide guidance and best practices to customers
• Collaborate with internal product and engineering teams on complex, cross-functional cases
• Contribute feedback to improve documentation, platform features, and internal processes
• Maintain high levels of customer satisfaction through empathy, clear communication, and technical expertise

Skills & Requirements

Must Have Skills

• JavaScript debugging and troubleshooting
• IT Service Management (ITSM) tools
• System log analysis and debugging techniques
• Object-oriented programming and web application architecture
• Scripting languages (JavaScript, Python, Unix/Windows Shell)
• Enterprise support tools (ticketing systems, knowledge bases)

Good To Have Skills

• Eclipse IDE
• E-commerce application troubleshooting
• SaaS support environment experience
• Soft Skills
• Strong analytical and problem-solving mindset
• Attention to detail
• Excellent verbal and written communication skills
• Empathy
• Collaboration

Additional Information

Industry Domains

• Experience supporting or implementing IT Service Management (ITSM) tools is a big plus
• Background in troubleshooting e-commerce applications (catalog, shopping cart, payment systems) is a big plus

Work Experience

• Hands-on experience with debugging JavaScript code
• Familiarity with tools used in enterprise support: ticketing systems, knowledge bases, and escalation protocols

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹1,500,000.00 - ₹1,600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• ServiceNow: 3 years (Required)
• JavaScript: 3 years (Required)

Location:

• Hyderabad, Telangana (Required)

Work Location: In person