Trigent Software Ltd

Trigent Software Private Ltd ServiceNow Specialist_ITSM & JavaScript Location: Hyderabad Job: in office Exp Range: 3 - 8 years experience Technical Support Engineer for Service Management responsible for resolving customer-reported issues through various support channels. The role involves analyzing system logs, code snippets, and configurations to troubleshoot complex technical problems. Strong analytical skills and technical expertise are required to ensure platform stability and customer satisfaction. Key Responsibilities Own and resolve customer-reported issues through web, chat, email, case updates, and phone support Analyze system logs, code snippets, and configurations to isolate root causes and recommend solutions Leverage platform knowledge to provide guidance and best practices to customers Collaborate with internal product and engineering teams on complex, cross-functional cases Contribute feedback to improve documentation, platform features, and internal processes Maintain high levels of customer satisfaction through empathy, clear communication, and technical expertise Skills & Requirements Must Have Skills JavaScript debugging and troubleshooting IT Service Management (ITSM) tools System log analysis and debugging techniques Object-oriented programming and web application architecture Scripting languages (JavaScript, Python, Unix/Windows Shell) Enterprise support tools (ticketing systems, knowledge bases) Good To Have Skills Eclipse IDE E-commerce application troubleshooting SaaS support environment experience Soft Skills Strong analytical and problem-solving mindset Attention to detail Excellent verbal and written communication skills Empathy Collaboration Additional Information Industry Domains Experience supporting or implementing IT Service Management (ITSM) tools is a big plus Background in troubleshooting e-commerce applications (catalog, shopping cart, payment systems) is a big plus Work Experience Hands-on experience with debugging JavaScript code Familiarity with tools used in enterprise support: ticketing systems, knowledge bases, and escalation protocols Job Type: Contractual / Temporary Contract length: 12 months Pay: ₹1,500,000.00 - ₹1,600,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: ServiceNow: 3 years (Required) JavaScript: 3 years (Required) Location: Hyderabad, Telangana (Required) Work Location: In person