ServiceNow QA Engineer (ATF)

ServiceNow QA Engineer (ATF) – 2 to 5 Years Experience

Openings - 4

Shift - 3 PM to 11 PM IST

Notice Period - 30-45 Days

Note - ATF is must

Role Overview

We are seeking a ServiceNow QA Engineer with strong experience in the Automated Test Framework (ATF) to support high-quality delivery of ServiceNow implementations, upgrades, and enhancements. The ideal candidate will have hands-on test automation skills, strong functional understanding of ServiceNow modules, and basic administrative knowledge of the platform.

Key Responsibilities

• Develop, maintain, and execute

  ATF automated test suites

  for regression, functional, and integration testing.
• Create test cases across ITSM, ITOM, HRSD, CSM, GRC, or custom applications based on project requirements.
• Work with consultants and developers to

  translate requirements into test scenarios

  .
• Perform

  manual testing

  including functional, UI, integration, negative testing, and UAT support.
• Ensure proper

  traceability

  from requirements to test cases.
• Log, track, and validate defects through ServiceNow or tools like Jira/Azure DevOps.
• Support

  platform upgrade testing

  and validate out-of-box functionalities.
• Follow QA standards for

  test data management

  , reusable ATF components, and documentation.
• Participate in scrum ceremonies and contribute to continuous QA process improvements.

Required Skills & Experience

• 2–5 years

  of IT QA experience with at least

  1–2 years in ServiceNow testing

  .
• Strong hands-on experience with

  Automated Test Framework (ATF)

  —test steps, parameterization, reusable components, suite execution.
• Understanding of ServiceNow platform: forms, tables, workflows, client/server scripts, ACLs, and integrations.
• Experience testing at least one major ServiceNow module (ITSM/CSM/HRSD/ITOM/GRC).
• Experience with test management tools (Jira, Xray, Azure DevOps, etc.).
• Understanding of API testing (REST/SOAP).

Good to Have

• Basic ServiceNow Administration experience

  :
• Creating/updating users, groups, roles
• Working with forms/lists configuration
• Basic understanding of update sets
• Running platform diagnostics and basic troubleshooting
• ServiceNow CSA or CAD certification.
• Experience in testing integrations, scripted APIs, Flow Designer logic.
• Knowledge of external automation tools (Selenium, Cypress, etc.).
• Basic understanding of CI/CD pipelines for automated testing.

Soft Skills

• Strong communication and documentation abilities.
• Detail-oriented with a quality-first mindset.
• Ability to work collaboratively in agile teams.
• Analytical approach to problem-solving.