ServiceNow lead

As a ServiceNow Advisory Consultant at NTT DATA, you will have the opportunity to work with a dynamic team and deliver strategic advisory services to clients. Your responsibilities will include: - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management. - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. Qualifications required for this role include: - 8-11 years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery. - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. - Experience in proposal writing, SOW creation, and client presentations. - Demonstrated ability to lead client workshops and translate business processes into technical solutions. Mandatory certifications include: - ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation. - Excellent communication and stakeholder engagement skills. Preferred certifications: - PMP, Prince2 or equivalent. Join NTT DATA to be part of a high-impact team driving digital transformation across industries. You will work with top-tier clients and cutting-edge ServiceNow solutions, collaborating with experts in advisory, architecture, and delivery. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With experts in more than 50 countries, we are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA is part of NTT Group, investing in R&D to help organizations move confidently into the digital future. Visit us at us.nttdata.com.,