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Capgemini
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ServiceNow ITSM Developer - Bangalore (WFO)

ServiceNow ITSM Developer - Bangalore (WFO)

Capgemini

9 - 12 years

6 - 16 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

servicenow itsm rest css web services automation testing cmdb service catalog problem management change management javascript workflow analysis ui incident management itom html agile servicenow itsm soap itil python

Work Mode

Work from Office

Job Type

Full Time

Job Description

We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location

Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location

Location Bangalore

Exp 9yrs to 12yrs

Notice period Immediate – 30 days

JD as given below:

Primary Skills Required

ServiceNow ITSM & ITOM
Java & Python scripting
Power Platform / Low-code platforms

Key Responsibilities

Ticket Management
: Monitor and resolve incidents, problems, and service requests within SLA.
Platform Maintenance
: Perform patching, monitoring, and annual upgrades.
Solution Development
: Build and implement ServiceNow solutions based on business requirements.
Collaboration
: Work with business analysts and project managers to provide expert guidance.
End-to-End Delivery
: Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management.
Customization
: Design forms, workflows, dashboards, reports, integrations, and scripts.
Continuous Improvement
: Identify improvement areas and contribute to CSI initiatives.
Agile & ITIL Compliance
: Follow Agile methodology and ITIL processes.
Testing & Documentation
: Maintain testing protocols and documentation.
Knowledge Sharing
: Mentor junior staff and create knowledge base articles.
Automation & Innovation
: Drive automation initiatives using Flow Designer and collaborate on custom solutions.
Reporting & Analysis
: Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness.

Experience & Qualifications

6+ years
in ServiceNow administration, development, upgrades, and implementation.
Strong knowledge of:

ITSM, ITOM, Discovery, Asset Management, Service Catalog
Custom app development, CSM, Portal design
ServiceNow Support Portal (HI Portal)

Experience with
Java/Python scripting
and
Power Platform

If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

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