ServiceNow Employee Center Pro Specialist

Job Descritpion of ServiceNow Employee Center Pro Specialist

6+ Years Relevant Experience

We are seeking a ServiceNow Employee Center Pro Specialist to design, implement, and optimize the Employee Center Pro portal. The goal is to deliver a seamless, unified employee experience by integrating services across HR, IT, and other business units.

Key Responsibilities

Implementation & Configuration

• Configure and customize ServiceNow Employee Center Pro to meet business requirements.
• Develop workflows, UI components, and widgets for enhanced user experience.
• Ensure integration with ITSM, HRSD, CSM, and other ServiceNow modules.

User Experience & Design

• Optimize portal usability and accessibility.
• Enhance self-service capabilities through knowledge bases, catalogs, and virtual agents.

Integration & Automation

• Integrate with third-party applications and enterprise systems.
• Automate processes for request fulfillment, approvals, and case management.

Stakeholder Collaboration & Support

• Collaborate with HR, IT, and business stakeholders to gather requirements and implement solutions.
• Provide end-user training, documentation, and ongoing technical support.

Performance Monitoring & Optimization

• Analyze user behavior and platform usage to drive improvements.
• Ensure governance, security compliance, and performance tuning.

Technical Skills

• Strong expertise in ServiceNow Employee Center Pro, Service Portal, and Knowledge Management.
• Proficient in JavaScript, HTML, CSS, AngularJS, REST APIs.
• Familiarity with integration tools like Integration Hub, MID Server, Web Services.
• Experience with Virtual Agent, AI Search, and Mobile App Configurations.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Employee Center Pro certifications (if available)

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Required Skills for ServiceNow Employee Center Pro Specialist Job

ServiceNow Employee Center Pro

ServiceNow portal development

UI design and automation

JavaScript

HTML

CSS

AngularJS

REST API