ServiceNow Employee Center Pro Specialist

As a ServiceNow Employee Center Pro Specialist with 6+ years of relevant experience, your role involves designing, implementing, and optimizing the Employee Center Pro portal to provide a seamless employee experience across HR, IT, and other business units. Key Responsibilities: - Implementation & Configuration: - Configure and customize ServiceNow Employee Center Pro based on business requirements. - Develop workflows, UI components, and widgets to enhance user experience. - Ensure seamless integration with ITSM, HRSD, CSM, and other ServiceNow modules. - User Experience & Design: - Optimize portal usability and accessibility. - Enhance self-service capabilities through knowledge bases, catalogs, and virtual agents. - Integration & Automation: - Integrate with third-party applications and enterprise systems. - Automate request fulfillment, approvals, and case management processes. - Stakeholder Collaboration & Support: - Collaborate with HR, IT, and business stakeholders to gather requirements and implement solutions. - Provide end-user training, documentation, and ongoing technical support. - Performance Monitoring & Optimization: - Analyze user behavior and platform usage to drive improvements. - Ensure governance, security compliance, and performance tuning. Technical Skills Required: - Strong expertise in ServiceNow Employee Center Pro, Service Portal, and Knowledge Management. - Proficiency in JavaScript, HTML, CSS, AngularJS, REST APIs. - Familiarity with integration tools like Integration Hub, MID Server, Web Services. - Experience with Virtual Agent, AI Search, and Mobile App Configurations. Certifications (Preferred): - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD). - Employee Center Pro certifications (if available). In addition, you should possess skills in ServiceNow Employee Center Pro, ServiceNow portal development, UI design, automation, JavaScript, HTML, CSS, AngularJS, and REST API. Please note that the hiring process includes screening (HR Round), Technical Round 1, Technical Round 2, and Final HR Round.,