ServiceNow Employee Center Pro Specialist

As a ServiceNow Employee Center Pro Specialist with 6+ years of relevant experience, your role is crucial in designing, implementing, and optimizing the Employee Center Pro portal. Your primary goal is to ensure a seamless and unified employee experience by integrating services across HR, IT, and other business units. **Key Responsibilities:** - **Implementation & Configuration** - Configure and customize ServiceNow Employee Center Pro to align with specific business requirements. - Develop workflows, UI components, and widgets to enhance user experience. - Ensure seamless integration with ITSM, HRSD, CSM, and other ServiceNow modules. - **User Experience & Design** - Optimize portal usability and accessibility for all users. - Enhance self-service capabilities through knowledge bases, catalogs, and virtual agents. - **Integration & Automation** - Integrate with third-party applications and enterprise systems. - Automate processes for request fulfillment, approvals, and case management. - **Stakeholder Collaboration & Support** - Collaborate with HR, IT, and business stakeholders to gather requirements and implement solutions. - Provide end-user training, documentation, and ongoing technical support. - **Performance Monitoring & Optimization** - Analyze user behavior and platform usage to drive continuous improvements. - Ensure governance, security compliance, and performance tuning. **Technical Skills Required:** - Strong expertise in ServiceNow Employee Center Pro, Service Portal, and Knowledge Management. - Proficiency in JavaScript, HTML, CSS, AngularJS, and REST APIs. - Familiarity with integration tools like Integration Hub, MID Server, and Web Services. - Experience with Virtual Agent, AI Search, and Mobile App Configurations. **Certifications (Preferred):** - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - Employee Center Pro certifications (if available) In addition to the technical skills, your role will require strong collaboration with various stakeholders, continuous monitoring of platform performance, and a focus on user-centric design and experience. Please note that the hiring process for this role involves a screening HR round, followed by two technical rounds, and a final HR round.,