Posted:15 hours ago|
Platform:
On-site
Contractual
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Skills:
Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concept.
Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
Previous experience working with the platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
Experience troubleshooting web application
VARITE INC
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