ServiceNow Developer

As a Senior ServiceNow Business Process Consultant / Business Analyst at NTT DATA, your role involves leading client engagements from discovery through delivery by providing strategic process consulting and detailed business analysis. Here is a breakdown of your responsibilities: Role Overview: You will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement. Key Responsibilities: Business Process Consulting - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, and ITAM. - Create dynamic collateral including process workflows, workshop presentations, and training materials. - Partner with IT leaders and process owners to drive organizational readiness and solution adoption. Business Analysis - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Lead client training sessions and create user-friendly job aids to support platform adoption. Client Engagement & Delivery Support - Serve as the eyes and ears of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. Qualifications: - 5-8 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 5-8 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate business needs into actionable solutions. - Strong understanding of Agile methodologies and experience supporting Scrum teams. Mandatory Certifications: - CSA - CAD - CIS (minimum 1) In addition, NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA offers a collaborative, fast-paced, and growth-oriented consulting team where you can work with top-tier clients and cutting-edge ServiceNow solutions to help organizations transform their business processes.,