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Swaas Systems
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Servicenow Developer (ITSM & CSM)

Servicenow Developer (ITSM & CSM)

Swaas Systems

5 - 10 years

8 - 18 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

ITSM Servicenow Development Customer Service Management CSM Change Management CMDB Problem Management Incident Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from SwaaS! Role: ServiceNow developer (ITSM and CSM) Experience: 5+ years Location: Guindy, Chennai Immediate joiners preferred Key Responsibilities: Develop, configure, and customize ServiceNow modules, primarily focusing on CSM and ITSM. Lead the development and customization of ServiceNow CSM modules , including Case Management, Agent Workspace, and Playbooks. Implement customer-centric solutions using ServiceNow to support business operations and improve service outcomes. Develop and maintain UI Policies, Client Scripts, Business Rules, and other configurations across CSM and ITSM applications. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Integrate CSM with other enterprise platforms to enable seamless end-to-end customer service workflows. Ensure performance optimization, security, and scalability of ServiceNow applications. Required Skills: Proven hands-on experience with ServiceNow ITSM and Customer Service Management (CSM) . Strong knowledge of CSM capabilities such as Case Management, Knowledge Management, Virtual Agent, and Communities. Experience with UI Policies, Client Scripts, and platform scripting. Familiarity with ITSM processes and integration with CSM. Experience with REST/SOAP APIs and third-party integrations is a plus. Excellent communication and problem-solving skills.

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Servicenow Developer (ITSM & CSM)