ServiceNow Developer

Job Description – ServiceNow Developer / Consultant

Experience: [5–10 Years]

Employment Type: Full-time

Role Overview:

We are seeking an experienced ServiceNow Developer/Consultant with deep expertise in IT Service Management (ITSM) modules and hands-on skills in customization, scripting, and integrations. The role requires strong technical proficiency in ServiceNow platform development, including workflows, automation, APIs, and Service Portal customization.

Key Responsibilities:

• Design, develop, configure, and customize solutions on the ServiceNow platform.
• Work extensively across ITSM modules including Incident, Change, Problem, and Knowledge Management.
• Develop and modify Workflows, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Create and support REST integrations and develop custom APIs to integrate ServiceNow with other enterprise systems.
• Customize and enhance the Service Portal to improve user experience and service delivery.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure solutions follow ServiceNow best practices for maintainability, scalability, and performance.
• Participate in testing, troubleshooting, and resolving platform-related issues.
• Stay updated with the latest ServiceNow features, capabilities, and releases.

Required Skills & Qualifications

• Strong hands-on experience with ServiceNow ITSM modules: Incident, Change, Problem, and Knowledge Management.
• Proficiency in JavaScript and ServiceNow scripting components: Workflows, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Experience with REST integrations and developing custom APIs within ServiceNow.
• Hands-on expertise in Service Portal customization and development.
• Knowledge of ServiceNow data structures, ACLs, and security best practices.
• Excellent analytical, troubleshooting, and communication skills.
• Preferred: ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM.