Servicenow Developer

Akkodis

4 years

0 Lacs

hyderabad telangana india

Posted:12 hours ago| Platform:

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Skills Required

servicenow developer service management portfolio development maintenance design portal ui data security resolve technology javascript html css communication agile itil

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Management (CSM)

Key Responsibilities:

Customize ServiceNow and facilitate the rollout of new modules and features.
Design and implement automated workflows to improve business processes and enhance user experience.
Create and customize workspace/portal UI pages.
Create and maintain workflows, business rules, client scripts, UI policies, and data models.
Manage and maintain the ServiceNow platform, including user administration, security configurations, and system upgrades.
Monitor and resolve issues related to the ServiceNow platform, ensuring minimal downtime and optimal performance.
Integrate ServiceNow with other enterprise systems and third-party applications.
Collaborate with cross-functional teams to ensure alignment with the business.
Provide technical guidance and best practices for using ServiceNow modules.

Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field.
Minimum of 4 years of experience as a ServiceNow Administrator, developer or in a similar role. Experience in ServiceNow SPM (Strategic Portfolio Management) modules is a plus.
Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow modules such as ITSM, SPM, and CMDB.
Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.

Desirable:

ServiceNow Certified System Administrator or Developer
Knowledge of ITSM, ITOM, and other ServiceNow modules is a plus.
Experience with Agile methodologies.
Knowledge of ITIL best practices.

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