Servicenow Consultant - Senior/ Lead

• Develop and configure ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, ITAM, SPM, etc.).
  
• Customize ServiceNow workflows, business rules, client scripts, UI policies, and UI actions.
  
• Create and maintain integrations between ServiceNow and other systems using REST/SOAP APIs.
  
• Design and implement service catalog items with associated workflows and fulfillment automation.
  
• Work with stakeholders to understand business requirements and translate them into technical solutions.
  
• Participate in Agile/Scrum development processes and project lifecycle phases.
  
• Maintain technical documentation and knowledge base for ServiceNow configurations and processes.
  
• Provide support and troubleshoot issues related to ServiceNow functionality and performance.
  
• Ensure compliance with best practices in ServiceNow development, security, and data integrity.

Requirements

• Candidate should be able to perform in a dynamically changing environment. 
  
• Should have prior hands-on working experience in ServiceNow platform 
  
• ServiceNow Platform Configurations and  ServiceNow Scripting, Best practices 
  
• Integration to various solutions (SaaS, External Apps) using REST API / web service / JSON will be added advantage 
  
• Ability to work with clients and partners directly and handle crunched timelines 
  
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.   

Certifications

• ServiceNow Certified System Administrator (Desired) 
  
• ITIL Certifications (desired) 
  
• At least 1 mainline ServiceNow Implementation Certification (Desired) 
  

Experience & Background

• BE/B-Tech/MCA/BSc/BCA
  
• Implementation/customization experience on ServiceNow 
  
• ITIL/ServiceNow 
  
• Certifications will be an added advantage. 
  
• Set up standards for quality control; measure and report performance against those standards 
  
• Exposure on Service Now integration protocols with other application/systems 
  
• Excellent attention to details, ability to multitask, and effective time management skills 
  
• Knowledge of web based development languages; specifically JavaScript, Ajax 

What we Offer

Above industry-average remuneration
Excellent learning & career progressionPaid Time Off - Holidays / VacationWFH / Flexible ScheduleHealth Insurance coverage (Family as well)Bonus & IncentivesFree Industry-leading training, certification and supportEmployee Recognitions & Teaming Activities