L2 Cloud & Server Engineer

Position: Cloud & Server Engineer – L2

Department: IT Infrastructure / Cloud & Systems

Industry: Banking / Financial Services

Location: Thrissur

Employment Type: Full-Time

Role Summary

The L2 Cloud & Server Engineer will support on-premise and cloud-based infrastructure operations, focusing on server administration, virtualization, cloud services, backup, and compliance.
This role ensures secure, stable, and compliant operations essential for financial businesses.

Key Responsibilities

1. Server Administration (Windows & Linux)

• Manage, configure, and troubleshoot

  Windows Server (2016/2019/2022)

  and

  Linux (RHEL/CentOS/Ubuntu)

  systems.
• Handle user administration, AD, GPO, DNS/DHCP, file server, and security policies.
• Perform OS patching, hardening, and periodic maintenance.

2. Cloud Platform (AWS / Azure / GCP,OCI)

• Support L2 incidents related to cloud compute, storage, networking, IAM, databases, etc.
• Manage cloud VMs (EC2/Compute Engine/Azure VM), firewalls/security groups, VPN/peering.
• Assist in cost optimization, usage monitoring, and resource tagging.

3. Virtualization & Storage

• Perform L2 support for

  VMware

  or

  Hyper-V

  environments.
• Provision VMs, manage snapshots, templates, and resource allocation.
• Support SAN/NAS systems, storage allocation, and performance troubleshooting.

4. Security & Compliance

• Implement and maintain

  server hardening, MFA, encryption, firewall rules

  , and access controls.
• Coordinate with InfoSec team for vulnerability remediation.
• Ensure adherence to

  RBI, ISO 27001, PCI-DSS

  , and internal audit requirements.
• Maintain secure configuration baselines for servers and cloud assets.

5. Backup, DR & Monitoring

• Perform backup monitoring and restoration using tools like Veeam, Commvault, DPM, etc.
• Support DR drill execution and replication technologies.
• Monitor servers and cloud resources using tools like CloudWatch, Zabbix, PRTG, SolarWinds.

6. Documentation & Change Management

• Maintain accurate runbooks, SOPs, CMDB records, inventory, and change logs.
• Participate in CAB meetings and follow proper ITIL change control processes.
• Create RCA reports for incidents and outages.

7. Coordination & Collaboration

• Work closely with cloud architects, network teams, application teams, and SOC.
• Coordinate with OEMs/vendors for escalations and infrastructure issues.
• Provide guidance to L1 support teams and help in technical knowledge transfer.

Required Skills & Qualifications

• 2–4 years

  of hands-on experience in cloud/server administration (L2 level).
• Strong knowledge of:
• Windows & Linux server administration
• VMware/Hyper-V virtualization
• Cloud technologies (AWS/Azure mandatory for at least one)
• Firewalls, security groups, IAM, VPN, backup solutions
• Experience handling production workloads in BFSI/regulated environments (advantage).
• Certification preferred:

• Azure AZ-104 / AWS SysOps / RHCSA / MCSA / VCP

• Familiarity with automation tools like Python, PowerShell, Ansible (bonus).

Soft Skills

• Strong analytical and troubleshooting skills.
• Ability to work in regulated, high-availability environments.
• Good communication and documentation skills.
• Ability to work in rotational shifts when required.

Why Join Us

• Opportunity to work with

  enterprise-grade cloud and server infrastructure

  .
• Growth path to L3 Cloud Engineer, Cloud Architect, or Security Engineer.
• Exposure to hybrid cloud, automation, and DR strategies.