ServiceNow Consultant

RED Global - ServiceNow BA - Hybrid - India - 12 Months Contract

Role: ServiceNow BA

Start Date:

End Date: 12

Location:

Capacity: Full-time (8 hours/day, 5 days/week)

Required Skills & Qualifications:

• Over 5 years of extensive experience in ServiceNow modules and solutions, with strong hands-on expertise in ITSM.
• Implementation experience in the Change Management module, along with solid exposure to Case and Incident Management solutions.
• Excellent communication skills, capable of influencing business stakeholders while aligning requirements with the technical framework of the platform.
• Experienced in Agile methodologies (Scrum) and proficient with tools such as JIRA and Confluence.
• Skilled in handling automation solutions, including NowAssist.
• Good understanding of TMForum eTOM, TAM, and ODA concepts.
• Experience working with Telecom clients is desirable but not mandatory

pdebnath@redglobal.com