ServiceNow CMDB Consultant

10 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Role: ServiceNow CMDB Consultant

Job Location: Remote --candidate must visit the Hyderabad client once or twice a month.


Key Responsibilities

  • Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance.
  • Define CI class structures, data models, and relationships.
  • Configure and optimize

    ServiceNow Discovery and Service Mapping

    to enhance CI population and visibility.
  • Troubleshoot discovery challenges and enhance coverage and accuracy.
  • Integrate CMDB with external systems using APIs, MID Servers, and ETL tools.
  • Monitor CMDB health via dashboards, audits, and reports.
  • Define and enforce CMDB governance processes and compliance.
  • Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams.
  • Provide mentorship to junior developers and technical guidance within the team.
  • Maintain documentation and present CMDB compliance/health metrics to stakeholders.


Required Skills & Qualifications

  • 5–10 years of hands-on experience with

    ServiceNow CMDB

    ,

    Discovery

    , and

    Service Mapping

    .
  • Strong knowledge of infrastructure components (servers, networks, cloud, applications).
  • Expertise in

    JavaScript

    ,

    Glide scripting

    , data modeling, and custom integrations.
  • Hands-on experience with

    MID Servers

    ,

    REST/SOAP APIs

    , and data integration tools.
  • Solid understanding of

    ITIL v3/v4

    framework, particularly Configuration Management.
  • Excellent communication, troubleshooting, and stakeholder interaction skills.


Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Discovery and/or CMDB Specialist Certification

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